Cloudwaitress vs Restolabs: Which is Best for Your Restaurant?
Consumers have grown accustomed to the comfort of acquiring whatever they need with the push of a button in the digital age. They now expect restaurants to accept online orders.
If you manage a restaurant and have yet to integrate online ordering, you are passing up some excellent opportunities to grow your business. Online food ordering offers a wonderful business opportunity for restaurants because the majority of individuals spend a large amount of their day online.
By 2030, the global online food ordering industry will be worth $365 billion. It’s a clear indication of the rising competition. That’s why you need to start now.
Benefits of an online ordering system
While the proverb ‘old is gold’ holds true in most cases, it isn’t the case when it comes to food ordering. People are always on the lookout for something new, SOME respite from their busy schedules and they highly appreciate online food ordering.
It simplifies getting a steaming meal for customers and also opens up a ton of opportunities for your restaurant business.
An online ordering system can also help you increase client loyalty. The key reason is that it makes placing an order easier for existing as well as new consumers. For the customer, this means being able to simply re-order their favorite order, without having to wait in line and having no errors in their order.
Such consumer benefits help to build your relationship with them, which leads to increased ordering frequency.
One of the most significant advantages of an online meal ordering system is the increase in operational efficiency. You can accept any number of orders at once using an ordering system. There is no backlog due to a lack of employee availability slowing order taking.
All of this results in shorter lines, shorter wait times, and a lesser likelihood of wrong orders.
A strong web presence is essential to digital marketing your restaurant. More and more hungry customers are seeking their next meal online. An online ordering system places you on the map and makes it easier for clients to find you online.
Best of all, consumers are only a few mouse clicks from placing an order if they enjoy what they see.
What is Restolabs?
Established nearly a decade ago, Restolabs is a trusted online ordering and delivery system for restaurants. It empowers restaurants by offering them an all-inclusive restaurant order management application complete with an integrated POS system.
Unlike food-delivery companies like GrubHub, you do not have to give any commission on every order to RestoLabs.
The best part about using RestoLabs is that you can create a custom website and mobile app for your restaurant to capture direct customer orders.
Rated as one of the top 10 fasted growing companies in the industry, RestoLabs is among the most trusted food-tech companies, currently operational in India, the U.S, the UK, Singapore, the Middle East, and a few European Countries.
What is Cloudwaitress?
CloudWaitress is a breakthrough service for restaurant operators that provides an ordering system solution via websites and mobile apps. It is one of the best online food ordering systems for restaurants. The CloudWaitress platform provides regular upgrades based on user feedback, as well as a variety of layouts and add-ons to assist you in getting started.
Guests at your restaurant can use the CloudWaitress system to order for dine-in, pick-up, or delivery, based on what your establishment offers. Customers can also receive real-time information as their orders are handled. CloudWaitress makes it simple for your restaurant to accept orders as well. When an order is received, the system will immediately generate a receipt to ensure that no orders are overlooked.
Take a Closer Look
Setup and integration
RestoLabs offers a simple and breezy setup experience to restaurant owners on the look for their very own online food ordering system. Once you sign up and finish customizing your online store, you’ll receive a link that you can embed in your website to start taking orders.
Furthermore, there are over 30 different payment modes available and 15 different POS integrations so you don’t have to spend extra money on different platforms for these services.
CloudWaitress also offers a simple setup process, though the customization options are not as vast as RestoLabs. You can start taking orders after setting up your account and your website for free, with up to 100 orders on their free plan. Though they do offer numerous payment modes, there is no POS integration so you might have to spend some extra money here.
Order management
RestoLabs is your go-to solution if you struggle with online order management in the past. A clean UI, a practical dashboard, order throttle, and busy hours features- you get it all. You can even accept orders via Facebook which is a great way to gain customers through social media.
RestoLabs also offers a pre-order feature where you can take orders up to 3 months in advance. You will get regular reminders for such orders, ensuring they don’t get lost.
CloudWaitress allows customers to place orders regardless of whether you are open or closed, so people don’t have to wait until you open to order a meal. You get audio, email, and device notification for every order. It even gives automated wait times for certain foods to ensure a great customer experience. However, that may sometimes not be accurate which may spoil its entire purpose.
Multilingual Ordering and Support
A unique selling point of RestoLabs is that it offers multilingual ordering and customer support which, unfortunately, is not yet available in CloudWaitress.
Such Multilingual features eagles you to expand your customer reach by interacting with users in their native language.
Contactless Solution
The only way to gain customers during the pandemic situation is to assure them of their safety when they visit your restaurant. Restolabs’ contactless ordering solution can help you achieve that and much more.
Customers can simply place an order using a unique barcode at their table and even make payments right on their devices. They can even track their order status and know exactly when to expect their food. This not only makes the entire process frictionless but also reduces labor costs and increases turnover.
On the flip side, Cloudwaitress does not offer a contactless solution yet which is a major drawback considering that the food service sector has seen a massive demand for touchless ordering since the pandemic outbreak.
Reasonable or Expensive — how much are you willing to pay?
You can start using RestoLabs at $69 per month, though there are other plans available too. Given the number of services it offers and the vast opportunities it opens for you, it is a reasonable pricing option. They also offer you a 60-day free trial so that you can experience the SaaS platform for free without having to spend a dime. However, if you choose to get assisted set-up, you’ll be required to pay a one-time setup fee of $149.
CloudWaitress starts the basic plan at $39 per month but considering the amount you’ll have to pay for third-party payments and POS integrations, the price sounds expensive. Moreover, their Free Plan limits the number of orders to 100 which can be a real bummer for most.
Restolabs vs Cloudwaitress — Which one is best suited to your restaurant business?
At the end of the day, it all burns down to which features you are looking for and your budget.
Read More: 10 Questions to Ask When Choosing Restaurant Online Ordering Software
In a nutshell, RestoLabs, and CloudWaitress, both offer amazing features and are among the best restaurant online ordering systems.
The major point difference is that RestoLabs is a more versatile option compared to CloudWaitress. The basic plan of Restolabs covers almost all essential features and functionalities to deliver a seamless ordering experience, not to mention, unlimited orders and impeccable 24/7 customer support.
On the other hand, CloudWaitress has some limitations with Free Plan. One thing that’s worth noting is the biased customer support. Their plans clearly reflect that paid customers would get high-priority support compared to those on a Free Plan.
So, it’s time you make the right decision for your restaurant business and watch it reach new heights with RestoLabs’ online ordering system. Get in touch with us today and start enjoying your 60-day free trial!
